Comments on: Contact Information: Why Upper Management Can't Hide Anymore http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore Community, Creativity and Marketing Tue, 10 Aug 2010 21:06:46 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Interviews: Video is King | Jaclyn Schiff http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore/comment-page-1#comment-1203 Interviews: Video is King | Jaclyn Schiff Tue, 21 Apr 2009 02:32:38 +0000 http://thelostjacket.com/?p=1011#comment-1203 [...] method. Interviews Usually Don’t Provide New Information Social media makes everyone more accessible, so if I had a burning question for the person you’re interviewing, I could send them a [...] [...] method. Interviews Usually Don’t Provide New Information Social media makes everyone more accessible, so if I had a burning question for the person you’re interviewing, I could send them a [...]

]]> By: Sarah Faasse http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore/comment-page-1#comment-3585 Sarah Faasse Tue, 17 Mar 2009 02:14:15 +0000 http://thelostjacket.com/?p=1011#comment-3585 Privacy is overrated? No way. Regardless of industry, I think that personnel should be able to protect themselves. Email address availability, yes -- but also depending on the industry. Maybe it's because I'm all healthcare oriented, but you do have a fundamental constitutional right to privacy for a reason. For doctors & healthcare workers in particular, it's an invalid argument to make that anyone should be able to access them at anytime. If you choose to make the info available, okay, but each individual -- even those in HR -- has the right to make that choice. Privacy is overrated? No way. Regardless of industry, I think that personnel should be able to protect themselves. Email address availability, yes — but also depending on the industry. Maybe it's because I'm all healthcare oriented, but you do have a fundamental constitutional right to privacy for a reason. For doctors & healthcare workers in particular, it's an invalid argument to make that anyone should be able to access them at anytime. If you choose to make the info available, okay, but each individual — even those in HR — has the right to make that choice.

]]> By: Brett Borders http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore/comment-page-1#comment-3584 Brett Borders Tue, 17 Mar 2009 00:32:27 +0000 http://thelostjacket.com/?p=1011#comment-3584 I always cast a very dim view on a company with no personal information or contact details for the management I always cast a very dim view on a company with no personal information or contact details for the management

]]> By: Stuart Foster http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore/comment-page-1#comment-3583 Stuart Foster Tue, 17 Mar 2009 00:15:12 +0000 http://thelostjacket.com/?p=1011#comment-3583 Excellent points Wendy. I definitely agree with your point regarding the "About Us". The way in which we do business is changing...we are all now informed buyers thanks to the internet. So we need people to differentiate themselves in terms of brand, personality and quality to make an objective decision on whether or not to purchase :). Excellent points Wendy. I definitely agree with your point regarding the “About Us”. The way in which we do business is changing…we are all now informed buyers thanks to the internet. So we need people to differentiate themselves in terms of brand, personality and quality to make an objective decision on whether or not to purchase :) .

]]> By: Wendy B http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore/comment-page-1#comment-3582 Wendy B Tue, 17 Mar 2009 00:05:58 +0000 http://thelostjacket.com/?p=1011#comment-3582 People will argue with you about privacy, in fact that point was made recently by a comment on my blog - and I tend to agree with you. There is a limit to the amount we need to share (eg personal cell and email), but I do believe if you are using social media and internet as a means to do business, then you do have to be reachable.<br><br>To take it a step further, many of my clients would think that "About Us" is useless information and don't take it seriously - I know many who will look first at the About Us page before making a buying decision. Why would you not want people to know about your business if you want them to buy from you.<br><br>Nice post. People will argue with you about privacy, in fact that point was made recently by a comment on my blog – and I tend to agree with you. There is a limit to the amount we need to share (eg personal cell and email), but I do believe if you are using social media and internet as a means to do business, then you do have to be reachable.

To take it a step further, many of my clients would think that “About Us” is useless information and don't take it seriously – I know many who will look first at the About Us page before making a buying decision. Why would you not want people to know about your business if you want them to buy from you.

Nice post.

]]> By: Sarah Faasse http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore/comment-page-1#comment-2962 Sarah Faasse Mon, 16 Mar 2009 23:14:15 +0000 http://thelostjacket.com/?p=1011#comment-2962 Privacy is overrated? No way. Regardless of industry, I think that personnel should be able to protect themselves. Email address availability, yes -- but also depending on the industry. Maybe it's because I'm all healthcare oriented, but you do have a fundamental constitutional right to privacy for a reason. For doctors & healthcare workers in particular, it's an invalid argument to make that anyone should be able to access them at anytime. If you choose to make the info available, okay, but each individual -- even those in HR -- has the right to make that choice. Privacy is overrated? No way. Regardless of industry, I think that personnel should be able to protect themselves. Email address availability, yes — but also depending on the industry. Maybe it's because I'm all healthcare oriented, but you do have a fundamental constitutional right to privacy for a reason. For doctors & healthcare workers in particular, it's an invalid argument to make that anyone should be able to access them at anytime. If you choose to make the info available, okay, but each individual — even those in HR — has the right to make that choice.

]]> By: Sarah Faasse http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore/comment-page-1#comment-2663 Sarah Faasse Mon, 16 Mar 2009 22:14:15 +0000 http://thelostjacket.com/?p=1011#comment-2663 Privacy is overrated? No way. Regardless of industry, I think that personnel should be able to protect themselves. Email address availability, yes -- but also depending on the industry. Maybe it's because I'm all healthcare oriented, but you do have a fundamental constitutional right to privacy for a reason. For doctors & healthcare workers in particular, it's an invalid argument to make that anyone should be able to access them at anytime. If you choose to make the info available, okay, but each individual -- even those in HR -- has the right to make that choice. Privacy is overrated? No way. Regardless of industry, I think that personnel should be able to protect themselves. Email address availability, yes — but also depending on the industry. Maybe it's because I'm all healthcare oriented, but you do have a fundamental constitutional right to privacy for a reason. For doctors & healthcare workers in particular, it's an invalid argument to make that anyone should be able to access them at anytime. If you choose to make the info available, okay, but each individual — even those in HR — has the right to make that choice.

]]> By: Brett Borders http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore/comment-page-1#comment-2662 Brett Borders Mon, 16 Mar 2009 20:32:27 +0000 http://thelostjacket.com/?p=1011#comment-2662 I always cast a very dim view on a company with no personal information or contact details for the management I always cast a very dim view on a company with no personal information or contact details for the management

]]> By: Stuart Foster http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore/comment-page-1#comment-2661 Stuart Foster Mon, 16 Mar 2009 20:15:12 +0000 http://thelostjacket.com/?p=1011#comment-2661 Excellent points Wendy. I definitely agree with your point regarding the "About Us". The way in which we do business is changing...we are all now informed buyers thanks to the internet. So we need people to differentiate themselves in terms of brand, personality and quality to make an objective decision on whether or not to purchase :). Excellent points Wendy. I definitely agree with your point regarding the “About Us”. The way in which we do business is changing…we are all now informed buyers thanks to the internet. So we need people to differentiate themselves in terms of brand, personality and quality to make an objective decision on whether or not to purchase :) .

]]> By: Wendy B http://thelostjacket.com/customer-service/contact-information-upper-management-hide-anymore/comment-page-1#comment-2660 Wendy B Mon, 16 Mar 2009 20:05:58 +0000 http://thelostjacket.com/?p=1011#comment-2660 People will argue with you about privacy, in fact that point was made recently by a comment on my blog - and I tend to agree with you. There is a limit to the amount we need to share (eg personal cell and email), but I do believe if you are using social media and internet as a means to do business, then you do have to be reachable.<br><br>To take it a step further, many of my clients would think that "About Us" is useless information and don't take it seriously - I know many who will look first at the About Us page before making a buying decision. Why would you not want people to know about your business if you want them to buy from you.<br><br>Nice post. People will argue with you about privacy, in fact that point was made recently by a comment on my blog – and I tend to agree with you. There is a limit to the amount we need to share (eg personal cell and email), but I do believe if you are using social media and internet as a means to do business, then you do have to be reachable.

To take it a step further, many of my clients would think that “About Us” is useless information and don't take it seriously – I know many who will look first at the About Us page before making a buying decision. Why would you not want people to know about your business if you want them to buy from you.

Nice post.

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