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Keep your PR Enemy (Competition) Closer

by Stuart Foster on August 5, 2009

public enemy

Lauren Fernandez is a marketing and public relations professional in the Dallas-Fort Worth area. She currently works as marketing coordinator for National Office of American Mensa and it’s philanthropic arm, the Mensa Education & Research Foundation. She’s also an avid sports fan and maintains the blog LAF. She can be found on Twitter @CubanaLAF.

Enemy might be a little harsh, but that is how many view our client or organization competition. The motto "Keep your enemy closer" resonated with me a couple weeks ago.

As PR people, we tend to be extremely positive and put our clients in a positive light, except when dealing with crisis communications. But why not shed light on the negative - ie. your competition? Think of all you can learn from how they operate - what kind of press they get, what is being said, what new products they are launching. Use it for your client's benefit, and understand the market.

And, admit it. There's that one PR professional that probably gets under your skin. But even you can learn from them - how they network, what kind of work ethic they have. All of that can add up to make you better.

1. Google Alerts are your friend - Set up your Google Alerts with competitor key words. You can see where they are landing pieces, how they are positioning their product, and what has or has not been working for them.
2. Request marketing materials from them - This might be far fetched, but at tradeshows, it can be easy to see what they are saying in brochures, what success stories they are putting out there, and generally just seeing what is being said.

It's all about learning the market and the constant learning of how to position your client. There is surely a lot more that you can do. What do you think?

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a 200 word blog post? BOOOOOOO ;)

Thanks, H! We liked the idea too.

You make great points. These are all arguments I tell people when they ask why they should monitor their client's competition. They tell me they feel like it's stalking and not ethical. Frankly, that's how the market works. You have to be able to leverage your client.

It all comes back to strategy, doesn't it? The delivery of your message, and the platforms you use, are going to become even more important in the age of social media.

Lauren, great post! I'd take this a step further and say that if you're a PR person and you're *not* monitoring your (or your client's) competition, you're probably not doing your job very well. For example: How do you help develop points of differentiation if you don't know what makes your client/product/service different? How do you find unique selling propositions if you don't know what makes them unique? How do you pitch story angles that strengthen your client's position in relation to the competition if you don't know what the rest of the market is doing? When it comes to social media, isn't it important to know where and how the competition is interacting?

This goes to the heart of the strategy. As I've heard you say time and time again, our job as PR people isn't just to rack up a bunch of clips ... or to plan fancy parties. :) It's to help our clients strategically communicate -- delivering the right message to the right audience -- via a variety of channels, including traditional media, social networks, blogs, speaking engagements, community relations, etc. To help a business leverage PR as a means to achieve its overall business goals (which is the point, right?), we have to keep tabs on the competition.

Heather (@prtini)

P.S. Love the cross-guest-post thing you and Stuart have going on today!

Thanks, H! We liked the idea too.

You make great points. These are all arguments I tell people when they ask why they should monitor their client's competition. They tell me they feel like it's stalking and not ethical. Frankly, that's how the market works. You have to be able to leverage your client.

It all comes back to strategy, doesn't it? The delivery of your message, and the platforms you use, are going to become even more important in the age of social media.

Lauren, great post! I'd take this a step further and say that if you're a PR person and you're *not* monitoring your (or your client's) competition, you're probably not doing your job very well. For example: How do you help develop points of differentiation if you don't know what makes your client/product/service different? How do you find unique selling propositions if you don't know what makes them unique? How do you pitch story angles that strengthen your client's position in relation to the competition if you don't know what the rest of the market is doing? When it comes to social media, isn't it important to know where and how the competition is interacting?

This goes to the heart of the strategy. As I've heard you say time and time again, our job as PR people isn't just to rack up a bunch of clips ... or to plan fancy parties. :) It's to help our clients strategically communicate -- delivering the right message to the right audience -- via a variety of channels, including traditional media, social networks, blogs, speaking engagements, community relations, etc. To help a business leverage PR as a means to achieve its overall business goals (which is the point, right?), we have to keep tabs on the competition.

Heather (@prtini)

P.S. Love the cross-guest-post thing you and Stuart have going on today!

Thanks, H! We liked the idea too.

You make great points. These are all arguments I tell people when they ask why they should monitor their client's competition. They tell me they feel like it's stalking and not ethical. Frankly, that's how the market works. You have to be able to leverage your client.

It all comes back to strategy, doesn't it? The delivery of your message, and the platforms you use, are going to become even more important in the age of social media.

Lauren, great post! I'd take this a step further and say that if you're a PR person and you're *not* monitoring your (or your client's) competition, you're probably not doing your job very well. For example: How do you help develop points of differentiation if you don't know what makes your client/product/service different? How do you find unique selling propositions if you don't know what makes them unique? How do you pitch story angles that strengthen your client's position in relation to the competition if you don't know what the rest of the market is doing? When it comes to social media, isn't it important to know where and how the competition is interacting?

This goes to the heart of the strategy. As I've heard you say time and time again, our job as PR people isn't just to rack up a bunch of clips ... or to plan fancy parties. :) It's to help our clients strategically communicate -- delivering the right message to the right audience -- via a variety of channels, including traditional media, social networks, blogs, speaking engagements, community relations, etc. To help a business leverage PR as a means to achieve its overall business goals (which is the point, right?), we have to keep tabs on the competition.

Heather (@prtini)

P.S. Love the cross-guest-post thing you and Stuart have going on today!

Thanks, H! We liked the idea too.

You make great points. These are all arguments I tell people when they ask why they should monitor their client's competition. They tell me they feel like it's stalking and not ethical. Frankly, that's how the market works. You have to be able to leverage your client.

It all comes back to strategy, doesn't it? The delivery of your message, and the platforms you use, are going to become even more important in the age of social media.

Lauren, great post! I'd take this a step further and say that if you're a PR person and you're *not* monitoring your (or your client's) competition, you're probably not doing your job very well. For example: How do you help develop points of differentiation if you don't know what makes your client/product/service different? How do you find unique selling propositions if you don't know what makes them unique? How do you pitch story angles that strengthen your client's position in relation to the competition if you don't know what the rest of the market is doing? When it comes to social media, isn't it important to know where and how the competition is interacting?

This goes to the heart of the strategy. As I've heard you say time and time again, our job as PR people isn't just to rack up a bunch of clips ... or to plan fancy parties. :) It's to help our clients strategically communicate -- delivering the right message to the right audience -- via a variety of channels, including traditional media, social networks, blogs, speaking engagements, community relations, etc. To help a business leverage PR as a means to achieve its overall business goals (which is the point, right?), we have to keep tabs on the competition.

Heather (@prtini)

P.S. Love the cross-guest-post thing you and Stuart have going on today!

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