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Can You Survive the Backlash?

by Stuart Foster on July 16, 2009

question mark guy

Personal branding isn't doing so well these days with the thought leaders.

The approach seems to have run its course as an effective method of separating yourself from the crowd and is now becoming the weapon of choice for the HR consultants and college counselors (Not exactly cutting edge people).

Proponents of the personal branding scene suggest that it will become an essential part of the recruitment/grooming process. In order to get great jobs (and then maintain them) you need to have a fantastic personal brand.

The main argument boils down to this: Personal branding doesn't mean anything unless you can demonstrate what you've done with other  brands. You eventually need to prove yourself in business/life in a more meaningful way beyond simple self promotion (aka: Build a brand besides yourself).

This raises an interesting conundrum for Dan Schawbel who has staked their claim in this particular field. He's built a brand, business and written a book on the concept. How should Dan react? Should he come out guns blazing? Should he shy away from the conflict and just focus on the promotion of his book?

It's a tough question and one that I don't know if Dan truly knows the answer to yet. However, I don't think his critics have found a way to do what Dan has: encapsulate and capture the attention of the mainstream and demonstrate the effective qualities that make up social technology for a specific topic.

Broad strokes have been made and lots of theories and case studies have been created, but no one has really owned anything except for concepts and best practices.

This scenario raises a number of interesting questions and important lessons:

What causes a backlash in social? Lack of monitoring and repetitive content. Don't get lazy. If you provide people with a product and are consistent about pumping that information/content out there with a personal style? Don't stop doing it. It becomes painfully aware that you are automating and that no one is behind the wheel of your ship.

How do you balance the needs of the early adopters with those of the mainstream? Keep pumping out content and satisfying your audience should be your baseline goal. However, you should always be "trying, playing around with, and exploring new techniques, methods and concepts in your own sandbox though."¹ This way you satisfy both your fans and maintain your avant garde status. You can't choose to just please one group. Cater to both and you will avoid the blow back.

Can you avoid *blinding* hero worship? If everyone around you tells you how awesome you are...wouldn't you think that you were awesome? It's human nature. Eventually, if enough people are saying positive things your brain overloads. It can't handle anymore information because it all looks the same (and you can choose to surround yourself with people who do nothing but praise your glory).

Successfully navigating through the treacherous waters of new technology and concepts has a brutal attrition. The landscape is littered with those who have tried and failed to maintain their influence as thought leaders. Can Dan right his ship and not become one of them? Can you add some lessons/suggestions of your own?

¹Ryan Stephens

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You can also check out http://bit.ly/iira0 where I delved into that topic!

You can also check out http://bit.ly/iira0 where I delved into that topic!

You can also check out http://bit.ly/iira0 where I delved into that topic!

You can also check out http://bit.ly/iira0 where I delved into that topic!

"Personal branding" is the "low-carb diet" of today's society.

What does that mean? It's a buzz word associated with a school of thought that is like a fad. Neither was new when they hit the "mainstream" and they both represent pretty common sense notions. Sell your knowledge and expertise and yourself (in a good way!) to get ahead or don't gorge yourself on white starchy bread and Ho-Ho's.

The question of whether the folks (like Dan) who have hit it big in the fad will stay lies in their ability to grow and adapt themselves to the world around them. The greatest minds aren't based on the one idea they had that got them recognized. They are perceived by their ability to evolve into brighter stars than when they first hit the scene. Otherwise, after awhile they fall back into the white noise of all the other one-hit wonders.

Partially from my own blog:

The hype over personal branding has gotten way out of control. I think weu00e2u0080u0099re approaching cult status u00e2u0080u0093 and not the positive u00e2u0080u009cClockwork Orangeu00e2u0080u009d kind, where it becomes beloved by a surprising number of people over a long period of time. No, I mean u00e2u0080u0098cult statusu00e2u0080u0099 in the creepy Tom Cruise/Scientology way.

Itu00e2u0080u0099s not just the endless rabble about the topic on Twitter or the insipid blog posts that use a lot of words to say very little that makes me raise an eyebrow in wonder. Itu00e2u0080u0099s the unflinching allegiance the personal branding students have to Dan Schawbel and the like u00e2u0080u0093 and how blindly they follow anyone with anything positive to say on the topic. And, of course, how unwilling they are to hear with an open mind any argument that might disagree with their own.

I fall into a camp of marketing and branding experts (I have written multiple books on both topics), that acknowledge a certain level of need when it comes to personal branding or self-image (as kids, we were all taught to be polite, to say u00e2u0080u009cpleaseu00e2u0080u009d and u00e2u0080u009cthank you,u00e2u0080u009d not to pick our noses in public, tuck our shirts in at the dinner table u00e2u0080u0093 personal branding isnu00e2u0080u0099t anything new), but have reached a point where we say u00e2u0080u009cenough is enough.u00e2u0080u009d The hype around such a basic tenet of life and business has far surpassed its saturation point. The personal branding minions are starting make the Second Life and Star Trek enthusiasts seem tame.

Yes, companies are putting on a more human face u00e2u0080u0093 to the extent that theyu00e2u0080u0099re using social media to reach their audience, and are beginning to measure marketing by engagement rather than impressions. So sure, CEOu00e2u0080u0099s are starting to blog more u00e2u0080u0093 but before blogs, when print was more relevant, they expressed their opinion in op-ed pieces and interviews in Newsweek, WSJ and more (which they still do). How many people can really name more than three key execs (other than friends or family), that work at P&G, Pepsico or Chase Bank simply as a result of their u00e2u0080u009cpersonal brandingu00e2u0080u009d efforts?

Did personal branding not exist prior to social media? Did we all just not care about our appearance, experience, or public image?

Branding is the sum total of all user experiences with a particular product, service or person, building both reputation and future expectations of benefit. Itu00e2u0080u0099s no less important for companies of all shapes and sizes to continue building their brand today as it was ten years ago. A companyu00e2u0080u0099s brand will be the determining factor in long-term success. Do individuals need to be concerned about their own brands? Sure, but letu00e2u0080u0099s stop making more of this than we really need to. People werenu00e2u0080u0099t Neanderthals before Google and Twitter.

Thereu00e2u0080u0099s nothing wrong with the concept of personal branding u00e2u0080u0093 thereu00e2u0080u0099s just nothing new about it either. Before the Web, resumes still highlighted what makes each of us special, and we all put our best foot forward and did what we could to establish and maintain our individuality. The Web hasnu00e2u0080u0099t changed the means u00e2u0080u0093 itu00e2u0080u0099s just slightly evolved the methods.

You wrote: "The main argument boils down to this: Personal branding doesnu00e2u0080u0099t mean anything unless you can demonstrate what youu00e2u0080u0099ve done with other brands."

I would submit that personal branding doesn't even amount to that. In the era of "free" self-publishing the Personal Brand is simply your resume writ large on teh interwebs. It is the Web 2.x method of filling out hundreds of job applications, going to networking events, and asking your friends for leads/opportunities.

Establishing your brand is simply the latest iteration of staking out a spot at the social club or coffee-house [ http://en.wikipedia.org/wiki/Club#Coffee_houses ].

Perhaps this post will serve as a start for that distinction. http://getgood.com/roadmaps/2009/03/31/personal...

In an nutshell, reputation is earned. Brand is created. It's an artificial construct.

Brand is also a shared construct. In traditional marketing terms, it is the combination of the company's intent and the market's perception. That makes "personal brand" something of an oxymoron.

Your brand is what you make it. Your reputation is what makes you. There's a small difference in wording but a big difference in overview. Brand may get you the initial success; reputation is what keeps it going.

Carlos, I totally agree with you... It's one thing to have a brand and to promote that brand. But when the brand doesn't "listen, change, adapt," (whether it's a person, company, service/product) it is not serving its customers. Serving the customers = reputation. :)

Like Stuart said, "The landscape is littered with those who have tried and failed to maintain their influence as thought leaders." It's usually because those leaders talked the talk, but didn't walk the walk...which is sometimes downright difficult and a lot of hard work.

Perhaps that's my issue with personal branding, just because you get Facebook, Twitter, MySpace, and know how to spread your footprint all over them (your point about self-promotion) doesn't mean you get how to deal with people in a business setting in a manner that builds strong and lasting relationships that help develop the brand's reputation.

Thanks for a great conversation Carlos and for taking the time to share your views with me. Stuart will be happy! (Can't wait to see his opinion on all of this...)

Let's say you're right. That people are confusing the concept (I agree with you on this, they are not the same).

I still can't help to wonder, why would anyone focus on that part of Stuart's post? Many personal branding businesses are at a crossroad, and it's not by changing our minds with subtle definitions the way to face the challenge.

They need to change what they do, because people are getting tired of constant self-promotion with nothing that more self-promotion to back it up.

Carlos, You might want to check this out this post from Geoff Livingston...he does a great job with the difference: http://www.livingstonbuzz.com/2009/07/13/brand-...

Brands and reputations are not synonymous. There is SO much more that goes into branding (and building a brand) then people who support personal branding are even touching on. In bad economic times strong brands with solid reputations can increase their prices and get away with it. But strong brands with bad reputations cannot...

I really see a lot of this debate centering around a generation and experience gap.

Interesting...
"Folks are confusing brand with reputation."

Does it matter? The language is incompetent, what matters is what people will do with what you give them.

Dan, thanks for the insights and for being a good sport!

I am just happy to know that I had a reputation before social media existed (as we know it today)...otherwise, where would I have been in my career?! (Yes, that was sarcasm.) ;-)

-Beth

Personally, I don't see the difference between one's reputation and personal brand. I'd like to see a post about that!

When Stuart and I discussed this all earlier this week I discussed the challenge facing Personal Branding in that it has to continue to evolve. Dan certainly set the tone, and his book is likely a very solid resource for his target market, which is essentially novices - people new to this space, and upcoming/recent college grads.

I feel like there's a crossroad ahead and like Stuart said the challenge is how to continue succeeding with that target audience, but ALSO to continue innovating and cultivating higher-level conversations. And ultimately, how do the to mix?

Most people understand now that they need to use social media tools to build their brand, not post drunken facebook pictures, etc. What's next? Personal Branding enthusiasts have to continue pushing the envelope or all the industry professionals that already 'get it' are going to get burned out and stop listening. It's too easy to become irrelevant with intelligent new people popping up all the time.

R

Beth, I have been learning more about EMC products but I'm not the expert and it would really mess up my brand for me to be technical, while giving/pointing people to branding advice. Twitter streams should always be geared to one particular subject, in my opinion.

On Stuarts's post, which is great, I would say that "reputation" is the end result of discovering and building on your brand. A reputation is the long term relationship you have with others and it develops respect, an expectation of delivery and a promise. I like the fact that people are on the fence, so there will be more people talking about it (such as this post) and it will be more widespread. The people who are onboard will be victorious and those that aren't, will be in bad shape in the future.

Great conversation Beth :)

Kasey,

While I wish I could take credit for such an insightful piece that takes an in-depth look at some issues most of us in this space should be thinking about, all I can claim is the part in quotations in the 3rd to last paragraph.

Dan, you bring up a point that I have often talked about...a lot of marketers (or social media folks) just don't have the deep product knowledge they need to handle social media for a company... especially when it comes to the aspect of community.

That said, what's stopping you from learning EMC's products? I would think with your passion and voice you could really connect with their community and the IT community as a whole.

You've mentioned some of your press opportunities to me before, but they weren't IT related (i.e. Network Computing, InfoWeek, etc.). How does someting in Mashable sell more Symmetrix? Or was it a matter of just broadening their corporate voice outside their market?

I am curious what department do you report into. Not sure I know the answer to that. If it's HR, it might not really make a difference what you tweet...but I still think if it's marketing there's a bit of disconnect that I am just not making. Apologies, should have asked you that months ago!

What's your take on Stuart's post and the backlash that PB is getting? How do you consult Gen-Y folks on brand versus reputation and why the latter is more important?

Thanks Dan! Hope I wasn't too harsh...like I said before, I've been in your industry for a long time and I can't see any of my past employers letting me get away with not focusing on them and their products. But, that's just my experience.

All the best,
Beth Harte
Community Manager, MarketingProfs
@bethharte

Beth, I only Tweet about what I know. It wouldn't make sense for me to start tweeting about EMC Symmetrix (and other products) because it's not my fortay and I don't have deep knowledge in that area. I'm a social media guy, who has an interest in PR, HR, etc. I've been able to secure my client (EMC) with speaking opportunities and press because of the voice/brand I've built.

Most of people's success in this space is indirect. EMC has benefited in that way.

Stuart, I think the main reason personal branding is receiving backlash (I wrote three posts that were anti-personal brand) is because folks are confusing brand with reputation and it's the thought leaders that are trying to set the record straight. There's a whole lot that goes into branding a product/service/company that folks who tout personal branding don't even touch.

The other reason is because forward thinking companies are starting to lose that shiny glimmer that was in their eyes when they hired "personal brands." They are looking for results now.

While I respect Dan and what he's accomplished, I have to wonder how his personal brand is helping his employer, EMC. If you look at Dan's Twitterstream, it's rare that you'll see anything about EMC or the IT industry. His tweets are opinions, press opps for *his* blog, cool things, etc. Again, I ask what benefits does EMC garner from that? Both they and their markets are not being served, communicated with or respected with relationship development.

It will be interesting to see how this all plays out.

Beth Harte
Community Manager, MarketingProfs
@bethharte

Interesting post, Ryan. I look at it as playing ball in your backyard. Sure, you are great when it's just you shooting the ball. But let's see how you perform once others step on the court with you.

I'm in the court that believes you don't simply focus on building your personal brand. Instead, like this post mentions, your work and what you've accomplished builds your personal brand. Dan is extremely talented, so I don't want to take anything away from him. But the way I look at it - you built yourself up, but what have you actually accomplished?

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  1. [...] To keep learning: Be paranoid, expect that at any moment someone is looking to take your place. Can You Survive the Backlash? – thelostjacket.com 07/16/2009 Personal branding isn’t doing so well these days with the thought [...]

  2. [...] post on Personal Branding not being all that…(or even if you didn’t) check out the debate at The Lost Jacket co-written between Stuart Foster and Ryan [...]